Shipping, Delivery & Cancellation Policy
Low Cost Glasses is operated by Specs Hub from Islamabad, Pakistan. Our glasses are made to order and shipped from Pakistan to customers in Canada and worldwide. All prices are shown in Canadian dollars (CAD).
1. Production (made-to-order)
Prescription glasses are made to your requirements. Most orders are produced and dispatched within 1–4 working days. Strong prescriptions, varifocal/bifocal, tinted, photochromic, polarised, mirror or prism lenses may add 1–5 working days. We will email you if your order will take longer.
| Lens / option | Estimated production time |
|---|---|
| Single vision, SPH 0.00 to ±6.00 | 1–2 working days |
| Single vision, SPH ±6.00 to ±8.00 | 2–4 working days |
| Single vision, SPH ±8.00 and above | 3–5 working days |
| Varifocal / bifocal, prism | +1–3 working days |
| Tinted, photochromic, polarised | +1–2 working days |
| Mirror lenses | +3–5 working days |
2. Delivery timelines (after dispatch)
| Destination / method | Estimated delivery time |
|---|---|
| Local delivery within Pakistan | 2–5 working days |
| Canada – Standard | 7–12 working days |
| Canada – Express | 3–6 working days |
| Rest of the world – Standard | 10–21 working days |
| Rest of the world – Express | 4–8 working days |
Delivery charges in CAD and the methods available for your address are shown at checkout before you pay. Delivery times are estimates and start from dispatch, not from the order date. Working days exclude weekends and public holidays.
3. Customs, duties and taxes
International orders are shipped from Pakistan. Import duties, taxes or customs fees charged by the destination country (including Canada) may apply and are the responsibility of the customer unless stated otherwise at checkout. Customs checks can add to delivery times.
4. Tracking and delivery address
You will receive a dispatch email with tracking details where available. You can send your order to any address by entering it at checkout. Please check your address carefully; we are not responsible for delays or losses caused by an incorrect address.
5. Lost or damaged parcels
If your parcel has not arrived within the estimated time, or arrives damaged, contact us within 7 days of the expected or actual delivery date at help@lowcostglasses.ca or +92-345-2084738. Items damaged in transit will be replaced or refunded as set out in our Returns, Refunds & Exchange policy.
6. Cancellation before delivery
- Before production starts: you can cancel within 12 hours of placing your order (or at any time before we confirm that lens production has started) for a full refund, including delivery charges.
- After production has started but before dispatch: because lenses are made to your prescription, we can cancel the order but will refund the order amount less the cost of the lenses. Frames that have not been glazed are refunded in full.
- After dispatch but before delivery: you may cancel by contacting us and refusing or returning the parcel. Once it is returned to us, the order amount is refunded less lens costs and the shipping charges incurred.
To cancel, email help@lowcostglasses.ca with the subject “Cancel Order” and your order number, or call/WhatsApp +92-345-2084738. Approved cancellation refunds are issued to your original payment method within 7–10 working days.